Frequently asked questions

You need to create an iTicket.AZ account to purchase tickets, transfer a ticket to another person and use other account-related features.

Creating an account also allows us to keep you informed about your tickets, ticket availability and updates related to your orders.

On the sign-in page, tap “Forgot Password” and enter the email address you used when registering with iTicket.AZ.

Instructions for resetting your password and creating a new one will be sent to that email address.

Yes. You can purchase tickets online from anywhere in the world at any time through the iTicket.AZ website or mobile app.

Tickets can be purchased with cash from official iTicket.AZ box offices and sales points:

• 28 Mall and Ganjlik Mall shopping centres;
• Baku Convention Center;
• ASAN Service Centre No. 4 in Baku and the ASAN Service Centre in Sumgayit;
• Kiosk No. 1 – 3 M. Rasulzade Street (near the Azerbaijan Cinema);
• Kiosk No. 2 – at the intersection of Bulbul Avenue and Nizami Street (near the Nizami Cinema);
• Azerbaijan State Academic National Drama Theatre;
• Azerbaijan State Theatre of Young Spectators;
• Azerbaijan State Academic Musical Theatre;
• Azerbaijan State Academic Russian Drama Theatre;
• Azerbaijan State Academic Philharmonic Hall;
• Heydar Aliyev Palace.

For the complete and up-to-date list of sales points, please visit the “Point of Sales” section.

Physical tickets are available from official iTicket.AZ box offices and sales points. For the complete and up-to-date list of box offices and sales points, please visit the “Point of Sales” section.

No. The “Promo Code” field only needs to be completed when a special discount is available for the relevant event.

Promo codes may be provided by the event organiser or iTicket.AZ.

To activate an iGift gift card, sign in to your iTicket.AZ account and open the “iGift Gift Card” page from the “Profile” section.

Enter the 16-digit code shown on the gift card in the relevant field. Once the code is confirmed, the corresponding amount will be added to your iTicket.AZ wallet balance.

You can use your wallet balance to purchase tickets for any event of your choice.

You can top up your iTicket.AZ wallet balance using the Epoint or Azericard payment systems.

If your wallet balance was used to pay for a ticket, any corresponding refund will be credited exclusively to your iTicket.AZ wallet.

The ticket format available for each event is specified on the relevant event page. If the event uses QR tickets, your ticket will not be sent to your email as a PDF file.

Under the new ticketing system, tickets purchased online are issued as QR tickets rather than PDF files. To view your QR ticket, sign in to the iTicket.AZ mobile app using the account through which the ticket was purchased and open the “Tickets” section.

For more information, please visit the “Ticket Types” section.

QR tickets are not sent by email. Your email address will only receive a purchase confirmation, and the QR ticket itself will not be attached to that message.

To view your QR tickets, open the iTicket.AZ mobile app and sign in to the account used for the purchase. Your tickets will appear in the “Tickets” section.

For more information, please visit the “Ticket Types” section.

If the ticket payment has been completed and a purchase confirmation has been sent to your email address, your order was completed successfully. Make sure you are signed in to the mobile app using the email address associated with the account used to purchase the ticket.

To view the history of your purchases, reservations, refunds and other transactions, open the “Profile” section of your account and go to the “Orders” page.

Depending on the event, a lost or stolen physical ticket may be reissued subject to a deduction of 15% of the ticket price.

You can access your electronic tickets again through your iTicket.AZ account. QR tickets are stored in the “Tickets” section of the iTicket.AZ mobile app.

Protect physical tickets from water, dirt, high temperatures and direct sunlight, as these may damage the ticket. If any part of the ticket is damaged or the ticket cannot be verified, you will not be admitted to the venue.

Sign in to the iTicket.AZ mobile app, open the “Tickets” section and select the ticket you wish to transfer. Then tap “Transfer”.

Enter the recipient’s email address or user ID in the relevant field and confirm the transfer.

Once the transfer has been completed, a notification about the ticket transfer will be sent to the recipient’s email address.

After the ticket is transferred, the recipient will receive an email notification containing a link to accept the ticket.

When the recipient opens the link, they will be redirected to the iTicket.AZ mobile app if it is already installed on their device. If the app is not installed, they will be directed to the relevant App Store or Google Play page, depending on their device.

After downloading the app, the recipient should sign in if they already have an iTicket.AZ account. If they are not registered, the system will automatically create an account and send the login details to their email address in a second notification. Once signed in, they can accept the transfer request and view the ticket in the “Tickets” section.

A transferred ticket will only appear in the recipient’s mobile app after they accept it. Until the recipient accepts the ticket, its status will remain “Pending”.

To accept the ticket, the recipient must open the following section in the iTicket.AZ mobile app: Account → Transfers → Accept.

Once the transfer is accepted, the ticket will appear in the recipient’s “Tickets” section.

Before confirming a transfer, make sure you have entered the recipient’s user ID or email address correctly. A three-second waiting period is provided before the transfer is confirmed so that you can check the details again.

Once the recipient has accepted the transfer request, the ticket cannot be returned to the original purchaser’s account.

As a general rule, children aged three and over require a separate ticket for children’s events.

Age restrictions and entry rules may vary depending on the event and venue. Please check the information on the relevant event page before purchasing a ticket.

Children under the age of six are not admitted to events intended for adults.

Children aged six and over may attend only when accompanied by an adult and must have a separate valid ticket.

Different age restrictions may apply to individual events. Please check the relevant event page for accurate information.

Every attendee must present a valid ticket to enter the venue.

Ticket holders under the age of 16 may attend only when accompanied by a person over the age of 18. The accompanying adult must have a separate valid ticket and an identity document.

Additional age restrictions or entry requirements may apply depending on the event and venue. Please review the information on the relevant event page before purchasing a ticket.

Yes. When entering the venue, you can present your QR ticket directly from the iTicket.AZ mobile app. If you purchased a physical ticket, you must present the original ticket at the entrance. Photos, scans and other copies of QR or physical tickets are not accepted.

Please note that QR tickets become active 12 hours before the event starts. Until then, the QR code will appear blurred in the mobile app.

A photo, copy or screenshot of the ticket or QR code will not be accepted for entry.

No. Screenshots of QR codes are not accepted at the venue entrance. The QR ticket must be presented directly from the iTicket.AZ mobile app.

For security purposes, taking screenshots of QR codes is restricted in the mobile app. If you attempt to take a screenshot, a black screen will appear instead of the QR code.

Please select your tickets carefully. Payment is processed immediately once the order is confirmed. If more than 48 hours remain before the event starts, 30% of the ticket price will be deducted when a ticket is returned or exchanged.

Tickets cannot be returned or exchanged when 48 hours or less remain before the event starts. Returns and exchanges may not be available for certain events; this information will be stated in the “Rules” section of the relevant event page.

Reselling tickets to third parties is prohibited and may result in the ticket being cancelled.

If you are unable to attend the event for which you purchased a ticket, you can submit a return request online through the iTicket.AZ website or mobile app.

Open the “Profile” section of your account and go to the “Refund Requests” page. Select the tickets you wish to return and tap “Create New Request”.

Your request will be reviewed by our team in accordance with the applicable ticket return rules, and you will be notified of its status.

If an event is postponed, moved to another venue or cancelled, you will be notified by our Call Centre or head office team by phone, SMS or email. You may contact our Call Centre to confirm whether your existing tickets remain valid for the new date or venue.

If the new date or venue is not suitable for you, you may return your tickets within 14 days from the date the change is announced and receive a full refund with no deduction. If fewer than 14 days remain before the new event date when the change is announced, additional event-specific rules may apply.

If more than 14 days have passed since the change was announced, the standard return and exchange rules will apply and 30% of the ticket price will be deducted.

Tickets cannot be returned or exchanged when 48 hours or less remain before the postponed event starts on its new date.

If the event is cancelled, the full ticket price will be refunded upon request with no deduction.