Refund and exchange

Ticket refund or ticket change is subject to the following penalty charges:

  • 48 hours and more prior to the event – 30% is charged from a ticket price.
  • Tickets are non-refundable and non-changeable on the event day.
  • Tickets purchased from city box offices can be exchanged and returned at the box offices located in 28 Mall and Ganjlik Mall. Contact: +994 12 493 33 77.
  • For tickets purchased from the website iTicket.az contact us via call +994 12 493 33 77.