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Ticket refund and ticket change

Ticket refund or ticket change is subject to the following penalty charges:

• 24 hours and more prior to the event – 30% is charged from a ticket price.
• Tickets are non-refundable and non-changeable on the event day.
• Tickets purchased from city box offices should be returned to the box office located in Rasulzade str. 3 (near the cinema “Azerbaijan”). Contact: +994 12 493 33 77.
• For tickets purchased from the website iTicket.az contact us via [email protected] or call +994 77 600 00 60.
• Tickets purchased on iTicketAZ website and in all ticket offices to the events and venues listed below are non-refundable
  • UEFA EURO-2020
  • BAKUCARD
  • Ateshgah temple
  • Yanardagh reserve
  • Museums
  • Baku City tour hop-on hop-off
  • Ateshgah and Yanardagh group tour