Refund and exchange

Ticket refund or ticket change is subject to the following penalty charges:

24 hours and more prior to the event – 30% is charged from a ticket price.
Tickets are non-refundable and non-changeable on the event day.
Tickets purchased from city box offices should be returned to the box office located in Rasulzade str. 3 (near the cinema “Azerbaijan”). Contact: +994 12 493 33 77.
For tickets purchased from the website iTicket.az contact us via [email protected] or call +994 77 600 00 60.
Tickets purchased on iTicketAZ website and in all ticket offices to the events and venues listed below are non-refundable
- Qarabağ FK - FC Basel
- BAKUCARD
- Ateshgah temple
- Yanardagh reserve
- Museums
- Baku City tour hop-on hop-off
- Ateshgah and Yanardagh group tour