ISO 9001:2015, the most widespread quality management standard in the world, allows organizations to improve their quality and ensure continuity in service and performance management.

        Modules:

Concept of quality

Information about ISO

Types of standards

Process approach

Risk management

Principles of quality management systems

ISO 9001:2015 requirements

PDCA cycle

SWAT analysis

Customer orientation

Preparation of documented information

Non-conformance management

Internal audit process

Perfecting

Integrated management system 

During the seminar, video information and cases will be presented to all participants.

A coffee break is planned during the seminar.