Contents of the seminar:
Module 1 - Quality management systems and its processes
Module 2 - Process approach
Module 3 - PDCA cycle - implementation of the plan, execute, control, improve system
Module 4 - SWOT analysis - identification of the company's strengths and weaknesses, examination of opportunities and potential threats
Module 5 - Quality policy development
Module 6 - Leadership in Management
Module 7 - Customer satisfaction management
Module 8 - Risk assessment and management
Module 9 - Quality management system objectives and resources for achievement
Module 10 - Preparation of documented information
Module 11 - Change management
Module 12 - Nonconformance Management
Module 13 - Internal audit process
Module 14 - Management reviews
Module 15 - Preparation for external audit
Module 16 - Developing a continuous improvement system

Trainer: Elnar Aliyev (ISO 9001:2015 - 10002:2018 – 22000-2018, specialist and trainer with more than 9 years of experience in the field of Quality Management Systems and Customer Satisfaction. "Azafli" Legal and Consulting Center, "ATEF" Group of Companies, "Ulfanoglu" Worked at CONNECT CJSC and BAKU MEDICAL PLAZA.

 What is included in the program?
1. Participation in the seminar
2. Coffee break
2. Official Diploma
3. Educational material (official translation)
4.SWOT analyzes and discussions